Feedback from Karen, a satisfied Wellington customer
From: Karen Vaughan
Sent: Wednesday, 15 May 2013 11:59 a.m.
To: Karen Beard-Greer
Subject: great customer service
I just wanted to let you know how impressed I am with the customer service I just got from Sanny. I phoned and spoke to her about a particular chair that my grandmother would like. She's 91 and in hospital care.
Sanny was really helpful. She listened carefully to what I described and even phoned me back to check on a detail, before emailing me with a range of suggestions. What a great way to build customer loyalty!