Terms and Conditions





View our large range of assistive products, equipment and aids for daily living at your convenience. We have listed products according to categories in which they are used. 
If you know what you're looking for enter it in the search on the right hand side of your screen.  

Each product has its own page, with a description and specifications, image and price.
You can arrange to collect your products from our shop in Auckland or we can deliver it to you.
To order a product online, select your Quantity, and then click on the Add to Shopping Cart button.
 
We accept most major credit cards.   Please contact us for internet banking details.

Purchases from our online shop are made under the terms and conditions of use of this site. 
We also welcome you to visit our showroom in Auckland and allow our experienced staff to help you select the products that best suit your needs.


 
Conditions of use

The Independent Living Service and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Independent Living Service, you accept these conditions. Please read them carefully. In addition, when you use any current or future Independent Living Service or visit or purchase from any business affiliated with Independent Living Service, whether or not included in the Independent Living Service Web site, you also will be subject to the guidelines and conditions applicable to such service or business. 


 
Electronic communications

When you visit Independent Living Service or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

 

Copyright
 
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Independent Living Service or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Independent Living Service and protected by international copyright laws. All software used on this site is the property of Independent Living Service or its software suppliers and protected by international copyright laws. 


 
License and site access
 
The Independent Living Service grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Independent Living Service. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Independent Living Service. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Independent Living Service and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Independent Living Service's name or trademarks without the express written consent of Independent Living Service. Any unauthorised use terminates the permission or license granted by Independent Living Service. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Independent Living Service so long as the link does not portray Independent Living Service, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Independent Living Service logo or other proprietary graphic or trademark as part of the link without express written permission.


 
Your account
 
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Independent Living Service does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Independent Living Service only with involvement of a parent or guardian. Independent Living Service and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


 
Reviews, comments, communications and other content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Independent Living Service reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Independent Living Service and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Independent Living Service and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Independent Living Service or its affiliates for all claims resulting from content you supply. Independent Living Service has the right but not the obligation to monitor and edit or remove any activity or content. Independent Living Service takes no responsibility and assumes no liability for any content posted by you or any third party.


 
Copyright complaints 

The Independent Living Service and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.


 
Risk of loss

All items purchased from Independent Living Service are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
 

 
Product descriptions

The Independent Living Service and its affiliates attempt to be as accurate as possible. However, the Independent Living Service does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Independent Living Service itself is not as described, your sole remedy is to return it in unused condition. No member of the Independent Living Service, Auckland, shall be responsible or liable for any error in, or omission from, the information provided on this website. Information from this website should not be relied upon for personal, medical, legal or financial decisions. Advice specific for your situation should be sought from an appropriate professional. No member of the Independent Living Service, Auckland, can accept responsibility for how recipients utilise information contained on this website. 

 
 
Pricing
 
All prices listed on www.ilsnz.org are in New Zealand dollars and are inclusive of GST. 

Please note that we reserve the right to alter prices on our website at any time for any reason. 
Online and in store pricing may differ.



Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
For security purposes certain transactions may require proof of identification.


 
Cancellation Policy

In the unlikely event that the goods or services ordered are no longer available, we reserve the right to refuse or cancel an order. 
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g., any kind of re-seller.  We also reserve the right to refuse or cancel any orders that we believe solely by our own judgement, to have been placed fraudulently. 
While we endeavour to ensure that the prices and descriptions of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. 
Our right to cancel orders applies to orders that have been accepted.
 
Once an order has been made it can be cancelled as long as the item has not been shipped.


 
Other businesses

Parties other than Independent Living Service and its subsidiaries may sell product lines on this site. In addition, we may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites and do not necessarily endorse the views expressed within them. Independent Living Service does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. The Independent Living Service, Auckland, cannot guarantee these links will work all the time and is not responsible for the availability of these links.
 


Disclaimer of warranties and limitation of liability

THIS SITE IS PROVIDED BY THE INDEPENDENT LIVING SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS. INDEPENDENT LIVING SERVICE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, INDEPENDENT LIVING SERVICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INDEPENDENT LIVING SERVICE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM INDEPENDENT LIVING SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. INDEPENDENT LIVING SERVICE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. (Session 12 Disclaimers)

 
 
Applicable law

By visiting Independent Living Service, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Independent Living Service or its affiliates.
 


Disputes 

Any dispute relating in any way to your visit to Independent Living Service or to products you purchase through Independent Living Service shall be submitted to confidential arbitration in Auckland, New Zealand, except that, to the extent you have in any manner violated or threatened to violate Independent Living Service's intellectual property rights, Independent Living Service may seek injunctive or other appropriate relief in any court in New Zealand, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


 
Site policies, modification and severability 

Please review our other policies, posted on this site. These policies also govern your visit to Independent Living Service. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time and without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


 
Shipping and returns



Sales Taxes
 
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.


 
Delivery policy

All items are despatched within 5 workings days and will be sent via a NZ Courier service depending on stock availability.  Out of stock products will be placed on back-order and the customer will be notified of the delay.   Large items such as mobility scooters and lift chairs will need to be quoted for shipping/freight costs dependent upon shipping address.  


 
ILS Freight Charges 
 
Pick up                              
Free
 
Upper North Island      
$12.00 Light Goods up to 10kg 
$24.00 Heavy Goods over 10kg
 
Auckland
$7.00 Light Goods up to 10kg
$14.00 Heavy Goods over 10kg
 
Lower North Island
$15.00 Light Goods up to 10kg 
$30.00 Heavy Goods over 10kg
 
South Island
$25.00 Light Goods up to 10kg 
$50.00 Heavy Goods over 10kg
 
Waiheke Island 
$10.00 Light Goods up to 10kg 
$20.00 Heavy Goods over 10kg

Rural (Additional)
$7.00

 


 
Permission to return and to receive credit

We are happy to provide a refund or exchange your goods only if notification is within 7 days of receipt and with proof of purchase, providing:
- Goods are in their unmarked original, unused and resalable condition
- Packaging, instruction books, accessories etc. are complete
We will issue credit to your account or credit card in New Zealand dollars. No material will be accepted or replacements issued without prior approval to return such merchandise.


 
Exclusions

Due to hygiene reasons we do not refund or exchange the following goods:
  • Incontinence (underwear, mattress and chair protectors)
  • Toileting (urinals, bed pans and commodes)
  • Personal hygiene (bathroom seating, body cleaning products)
  • Personal items (beds, clothing and lift/recliner chairs)
We do not refund transportation costs except where goods are faulty.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

 

Damaged or incorrect merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

 

Privacy notice

Independent Living Service knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting Independent Living Service, you are accepting the practices described in this Privacy Notice.


 
What personal information about customers does the Independent Living Service gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Independent Living Service. Here are the types of information we gather.


 
Information you give us

We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.


 
Automatic information

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Independent Living Service. A number of companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalised experience at Independent Living Service if we cannot recognise you, we want you to be aware that these tools exist.


 
What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more, the "Help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage of some of Independent Living Service's best features, and we recommend that you leave them turned on.


 
E-mail communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Independent Living Service if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting "Unsubscribe" in the Newsletter menu.
 
Does Independent Living Service share the information it receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the subsidiaries Independent Living Service controls and as described below.


 
Agents

We employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.


 
Protection of the Independent Living Service and others
 
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of the Independent Living Service, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

 
 
With your consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
 

 
What choices do I have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Independent Living Service features as Automatic Login, and permanent Shopping Carts. You can add or update certain information on pages such as those listed in the My Account pages. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the Newsletter menu.
 

 
Children
 
The Independent Living Service does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Independent Living Service only with involvement of a parent or guardian.
 

 
Conditions of use, notices and revisions

If you choose to visit the Independent Living Service, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of New Zealand.

If you have any concern about privacy at Independent Living Service, please send us a thorough description to info@ilsnz.org.nz, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes.

 
 
Information you give us

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; or provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us; and financial information.

 
 
Automatic information

Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, though, and from our Web site, including date and time; cookie number; and products you viewed or searched for.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

Book seat
Multi grip opener
Contact Us
Phone

0800 625 100


Royal Oak Store

14 Erson Ave, PO Box 24 042,

Royal Oak, Auckland

Ph: 09 625 0322


Royal Oak Store Open:

Weekdays: 8:30am-5pm

Saturday: 9am-2pm


Botany Store

308 Te Irirangi Drive,

Botany South, Auckland

Ph: 09 281 5027


Botany Store Open:

Monday - Saturday: 9am-5pm

Sunday: 10am-4pm


Browns Bay

89 Clyde Road,

Browns Bay, Auckland

Ph: 09 550 3387


Browns Bay Store Open:

Monday - Friday: 9am-4.30pm

Saturday: 10am-2pm