Meet Our Team


Karen Beard-Greer
Alongside her role as CEO, Karen is also Chair of Manawanui InCharge and President of the New Zealand Federation of Disability Information Centres.  Karen joined ILS in November 2010 bringing 20 years’ business experience from the private sector.
Phone: (09) 625 0310 (DDI)


Raema Inglis
Finance Manager
Raema is a qualified Chartered Accountant with a range of experience working for CA firms and not for profit organisations. She joined ILS in 2012.
Hours:   9 – 4pm Monday, Tuesday, Wednesday and Friday
Phone: (09) 625 0313 (DDI)

Lynette Southey-Ray
Finance Support 
Lynette is a dedicated member of the Finance Team specialising in managing Conference Facility bookings and Accounts administration.  Lynette joined the ILS team in October 2016. She has lived experience of impairment (hearing).

Hours:  Monday - Friday 9 – 4.00pm
Phone: (09) 625 0322


Peter Rawlings
Head of Supply Chain
Peter is the Head of ILS Supply Chain. He is also an accredited Barrier Free Advisor and Be. Master Coach and part of the ILS Specialist Access Advisory Team. Peter joined ILS in 2005 and gained the National Certificate in Disability Information Provision in 2012.
Phone: (09) 625 0322

Russ Hayes
Supply Chain Specialist
Russ is a key member of the Finance Team, responsible for stock control and supply chain.  He joined the ILS team in 1999 and has fulfilled a number of roles during his time here.  As a wheelchair user he has empathy for people with impairments, often assisting customers with his extensive product knowledge. 
Phone: (09) 625 0322

Julianne McEldowney
Key Relationships Manager
As Key Relationships Manager, Julianne is responsible for shaping, informing and developing New Zealand communities to removing barriers and bias for people with impairments. Julianne is part of the Projects Team, is an accredited Barrier Free Advisor, and specialises in Access, Consulting and Training. Julianne joined the ILS Team in 2000.  Julianne facilitates communication both internally and externally for ILS.  

Hours: Mondays and Thursdays 8.30am - 5pm and Saturdays 9am-2pm.
Phone: (09) 625 0311 (DDI)

Tony Howe
Information & Equipment Consultant
Tony is lead Information and Equipment Consultant and is a part of the specialist Access Advisory Team.  He is an accredited Barrier Free Advisor, Be. Master Coach and Access Consultant/Trainer.  Tony manages the Lottery Grants Mobility Scooter scheme at ILS.  He holds the National Certificate in Disability Information Provision.  Tony joined ILS in 1992, has lived experience of impairment (3rd generation Muscular Dystrophy) and uses a power chair for mobility.  
Phone: (09) 625 0322

Tammy Smith
Information & Equipment Consultant
Tammy is an Information & Equipment Consultant with strong equipment knowledge to assist customers with their enquiries.  Tammy is part of our Showroom Team, specialising in customer service and web sales.  She also travels with the Mobile Service as required.  Tammy joined ILS in 2011 and now holds the National Certificate in Disability Information Provision.  
Phone: (09) 625 0322

Dee Kemp-Towns
Mobile Service Manager
Dee manages ILS Mobile, our information and equipment service that delivers presentations on assistive technologies and also connects people to support services throughout greater Auckland.  Dee has 7 years experience in the Healthcare sector prior to joining ILS & 20+ years customer service which provides a great base for the Mobile Service.

Mobile: 027 450 0146
Justin Williams
Project Manager New Services
Justin project manages the development of new services.  Justin has 25 years’ experience in retail store development, visual merchandising and sales.  He joined ILS in 2011 innovating our award-winning Mobile Service and was the driving force behind the newlook ILS Botany Store which opened in 2014.
Mobile: 027 283 0310

Felix Lin 林皓
Asian Service Development Manager 
Felix is our Asian Service Development Manager.  He joined ILS in 2015 and speaks Mandarin and Cantonese.

Phone: 09 625 0312

Marian Park
Asian Information Consultant
Marian has just joined our Asian Service Team at ILS in 2015 and speaks Korean.
Hours:  10 – 3pm Wednesday & Thursday
Phone: 09 281 5248

Xiu Xie
Asian Information Consultant
Xiu is part of our Asian Service Team and is located at Botany. Xiu speaks Mandarin.
Hours:  9.30 – 3.30pm Wednesday & Thursday
Phone: 09 281 5027


April Pieterse
Full Time Sales Consultant, Botany Store
April is a full time sales consultant at the Botany Store. She has a strong commitment to addressing the needs of our customers.
Hours: Sunday 10am - 4pm, Monday to Thursday 9am - 5pm
Phone: (09) 281 5027

Jessica Lee
Part Time Sales Consultant, Botany Store
Jessica is a part time sales consultant at the Botany Store. 
Hours: Saturday 9am - 5pm
Phone: (09) 281 5027



Alan Harrison

Alan has been kindly supporting ILS, volunteering his time for many years.  He assists Russ with stock control.
Hours:   9 – 5pm Thursdays
Phone: (09) 625 0322

Book seat
Multi grip opener
Contact Us

0800 625 100

Royal Oak Store

14 Erson Ave, PO Box 24 042,

Royal Oak, Auckland

Ph: 09 625 0322

Royal Oak Store Open:

Weekdays: 8:30am-5pm

Saturday: 9am-2pm

Botany Store

308 Te Irirangi Drive,

Botany South, Auckland

Ph: 09 281 5027

Botany Store Open:

Monday - Saturday: 9am-5pm

Browns Bay

89 Clyde Road,

Browns Bay, Auckland

Ph: 09 550 3387

Browns Bay Store Open:

Monday - Saturday: 9am-4.30pm